Impact of Information and Communication Technology (ICT) on the Growth of Microfinance Institutions (MFIs) in Zimbabwe
نویسندگان
چکیده
The aim of the study was to evaluate impact Information and Communication Technology on growth Microfinance Institutions in Zimbabwe. used a sample thirty (30) MFIs registered with Reserve Bank Zimbabwe, operations Harare Central Business District. A sequential explanatory research design adopted view adopting mixed approach. Purposive sampling technique adopted. Data gathered through interviews which were administered branch managers questionnaires MFI employees. revealed that most have partially ICT. found out customers’ lack knowledge use ICT, higher costs setting up ICT resources, poor network connectivity related complaints raised by clients are challenges faced using technology. adoption usage has positively affected operational improving revenue base, touch points, market share, outreach previously inaccessible customers, debt recovery contact points. business efficiencies improvement speed execution transactions, loan processing, communication acumen recommends should advocate institutions learning Zimbabwe introduce banking finance programmes linked also recommended there be collaboration between MFIs, technology companies come driven products accessible affordable clients.
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ژورنال
عنوان ژورنال: International Journal For Multidisciplinary Research
سال: 2023
ISSN: ['2582-2160']
DOI: https://doi.org/10.36948/ijfmr.2023.v05i04.5778